Are you passionate about delivering exceptional customer experiences and ready to make an impact in a creative, fast-growing environment? We’re seeking a Customer Service professional to be the go-to for customer support, process improvement, and operational excellence.

Join a team that values creativity, diversity, and a growth mindset. Here, you’ll be part of a supportive and inclusive culture that encourages new ideas, professional development, and a commitment to excellence—where every team member’s voice matters.

• Manage customer enquiries via email and phone, providing clear, timely solutions
• Handle returns, exchanges, and warranty claims with professionalism
• Oversee inventory processes and collaborate with warehouse and logistics partners
• Support internal teams, enhancing the overall customer journey
• Take initiative to improve processes and deliver innovative service solutions

What Makes You a Great Fit

• Experience in complex issue resolution and customer relationship management
• Proven track record of delivering outstanding customer service
• Proficiency with eCommerce platforms (Shopify preferred)
• Strong communication skills and the ability to work both independently and collaboratively
• A growth mindset, initiative, and a drive for continuous improvement
• Previous experience in eCommerce or Retail is a plus

Ready to help shape the customer experience for a leading design-focused business? Apply now and join a team where your ideas and initiative will be valued.

Assembly Talent Making belonging our business.

Does this sound like the perfect fit for you? Apply for this role below.