Are you passionate about delivering exceptional customer experiences in the world of luxury fashion? We’re searching for an Online Customer Service Consultant to be the elegant, authentic voice behind our digital channels. If you love turning customer inquiries into memorable moments and thrive in a fast-paced, style-driven environment, this could be your next big move.

Join a contemporary fashion business where individuality, connection, and quality are at the heart of everything we do. You’ll be part of a collaborative, supportive team that values creativity, care, and genuine relationships with a global clientele.

• Respond to customer inquiries across email, live chat, and social channels, always reflecting the brand’s voice and values
• Transform first-time buyers into lifelong advocates through personalised, thoughtful service
• Resolve customer issues with empathy, attention to detail, and a solutions-focused mindset
• Collaborate with internal teams to share insights and improve the customer journey
• Maintain accurate records and ensure seamless service experiences from order to delivery
• Recommend products that celebrate each customer’s unique style

What Makes You a Great Fit

• At least one year of customer service experience in eCommerce or fashion
• Exceptional written and verbal communication skills
• Experience with e-commerce platforms (Shopify POS or Gorgias highly valued)
• A problem-solving mindset and genuine passion for helping others
• Ability to stay composed and deliver quality service during busy periods
• Organised, detail-oriented, and committed to building strong client relationships
• Passion for luxury fashion and creating elevated customer experiences

Ready to be the voice behind unforgettable client experiences in luxury fashion? Apply now and help shape exceptional moments for a discerning global audience.

Assembly Talent Making belonging our business.

Does this sound like the perfect fit for you? Apply for this role below.