As our clients IT Administrator & Applications Analyst, you will be responsible for managing the core technology systems that connect head office with their retail network. This position offers the opportunity to take technical ownership of business-critical platforms, including Apparel21, while driving system improvements that enhance operational efficiency.

Your first year will include:

– Managing and optimising the Apparel21 environment, from system configuration to performance enhancement

– Creating analytical reports and technical solutions that address specific business requirements

– Implementing system improvements that enhance retail operations

This position combines technical expertise with practical operations support. You will divide your time between strategic projects at head office and direct collaboration with the wider teams, providing broad exposure to all aspects of retail technology.

– Engage with meaningful technical projects that directly impact business performance

– Manage system implementations from requirements through to deployment

– Collaborate with a professional team that values technical expertise

– Develop proficiency across multiple retail platforms

– Progress your career through defined advancement pathways

Your primary focus will be maintaining system reliability while identifying and implementing improvements. Key responsibilities include:

– Managing Apparel21 system administration, including security, database maintenance, and user access

– Developing and maintaining SQL reports to support business analysis

– Providing swift, effective problem resolution to minimise operational disruption

– Creating comprehensive technical documentation and user guides

– Planning and executing system upgrades across the network

– Delivering technical support to head office and retail teams

We are seeking a technical professional with strong analytical abilities and a systematic approach to problem-solving. Required qualifications include:

– 3-5 years’ experience in retail systems support, with particular emphasis on Apparel21 or similar ERP platforms

– Demonstrated diagnostic and problem-resolution capabilities

– Professional communication skills with the ability to articulate technical concepts effectively

– Proficiency in SQL query writing and custom report development

– Understanding of retail operations and fundamental accounting principles

– Strong organisational skills and attention to detail

If you possess a combination of technical expertise and retail systems experience, we welcome your application. While direct experience with Apparel21 is advantageous, we particularly value candidates who demonstrate strong analytical capabilities and a methodical approach to user support.

Success in this role requires both technical proficiency and an understanding of how technology enables retail operational excellence. We look forward to hearing from candidates who can bridge this gap effectively.

Does this sound like the perfect fit for you? Apply for this role below.