Imagine stepping into a role where you’ll transform Australia’s fastest-growing made-to-measure tailoring house into an operational masterpiece. As the new Chief Operating Officer, you’ll architect the systems and processes that deliver extraordinary client experiences across our Melbourne, Sydney, Adelaide, Brisbane, and Perth showrooms.

In this pivotal leadership position, you’ll have the unique opportunity to elevate every aspect of a luxury brand that prides itself on being down-to-earth. Within your first 12 months, you’ll implement game-changing operational improvements that directly enhance the client journey, mentor a growing team of passionate professionals, and position yourself for an exciting trajectory toward General Management.

• Lead cross-functional initiatives spanning operations, marketing, sales, and HR that directly impact company growth and client satisfaction
• Develop and optimize cutting-edge systems that will become the backbone of our continued expansion across Australia
• Build and nurture a high-performance culture where team members are empowered to deliver exceptional results
• Position yourself for a clear pathway to General Management as you demonstrate your leadership impact

You’ll join a team of craft-obsessed professionals who are as passionate about creating beautiful experiences as they are about debating the merits of the perfect chocolate bar. Our culture combines luxury standards with a refreshingly down-to-earth approach – where everyone from directors to weekend hosts shares a commitment to exceptional results in a relaxed environment.

You’ll be empowered to bring innovative ideas to life in a setting where your impact will be immediately visible across multiple showrooms. The collaborative leadership team values fresh perspectives and provides the autonomy needed to implement meaningful change.

• Receive generous performance incentives including quarterly and yearly sales bonuses and project delivery incentives
• Enjoy personal benefits including a yearly wardrobe allowance to experience our luxury products firsthand
• Balance your professional and personal life with an additional birthday leave day and quarterly wellbeing half-days
• Contribute to a workplace culture that genuinely values growth, innovation, and high performance while maintaining a human touch

The COO role goes far beyond traditional operations management. You’ll orchestrate a symphony of interconnected business functions that collectively deliver an exceptional client experience.

• You’ll lead the optimisation of core business systems including HubSpot, OMS, and POS to create seamless workflows that empower the team to focus on what they do best.
• Working closely with the General Manager, you’ll identify opportunities to enhance efficiency, reduce costs, and elevate service delivery across all showrooms.
• Your strategic insight will drive inventory management excellence, ensuring optimal stock levels that balance client needs with business efficiency. By implementing data-driven strategies, you’ll prevent stockouts while minimising waste.
• As a leader, you’ll build strong relationships with internal and external stakeholders, mentor your Operations Coordinator, and spearhead company-wide cultural initiatives that strengthen team cohesion and reinforce our unique values.

The successful COO will be an operational visionary with exceptional people skills – someone who sees systems and processes as the foundation for extraordinary client experiences and team performance. This role calls for a strategic thinker who can anticipate challenges, implement elegant solutions, and inspire others through authentic leadership. The ideal candidate approaches leadership in a down-to-earth way while maintaining unwavering standards of excellence.

• Experience optimizing operational systems (CRM, inventory management, POS) in a retail or service environment
• Demonstrated success in cross-functional leadership across operations, marketing, HR, and sales
• Strong project management skills with the ability to align initiatives with broader business objectives
• A natural talent for fostering high-performance teams through mentorship and clear accountability

If you’ve been curious about roles such as Director of Operations, Head of Business Optimisation, or Strategic Projects Lead in the retail space, we would love to hear from you.

We encourage applications from candidates who are passionate about creating exceptional client experiences and driving operational excellence. Even if your background doesn’t perfectly match every requirement, we value diverse perspectives and experiences.To apply, please submit your resume highlighting your most significant operational improvement success.

Making belonging our business.

Assembly Talent specialises in connecting exceptional people with outstanding opportunities in retail, eCommerce, beauty, and lifestyle industries. With over 20 years of experience, we understand it’s not just about matching skills – it’s about creating perfect partnerships between talented individuals and forward-thinking brands. We take pride in our professional, personable, and discrete approach to recruitment across Australia and beyond.

Does this sound like the perfect fit for you? Apply for this role below.