Opportunity to join and grow Collingwood’s favourite contemporary bathhouse- where everybody is welcome.This is a role where you’ll shape culture and service excellence while preparing the business for expansion.

This is your chance to step into a pivotal leadership role within one of Melbourne’s most forward-thinking wellness and lifestyle brands. As Operations Manager, you’ll be the driving force behind seamless venue performance, scalable systems, and outstanding guest experiences.

Your first 12 months will be filled with growth opportunities, where you’ll:

• Leading operational excellence across multiple venues
• Driving the rollout of new systems and scalable processes to support growth
• Building strong teams and empowering leaders in reservations and venues
• Playing a key role in national expansion and new revenue streams

Why You Will Like Working Here

You’ll join a brand that refuses to compromise on quality, care, or authenticity. Here, operations aren’t just about efficiency — they’re about creating space for guests and teams to thrive.

Your career with them means:

• A values-led, people-first culture built on belonging and care
• Unlimited access to a premium wellness space during the week
• A supportive environment that values autonomy and trust
• The opportunity to shape the growth of a brand scaling across Australia

What You Will Be Working On

This role blends strategy with hands-on leadership. You’ll partner closely with HQ while empowering venue managers and reservations teams to deliver consistent, high-quality service. Key focus areas:

• Overseeing daily operations across venues and reservations to maintain performance and guest care
• Developing and embedding SOPs and scalable systems that align with company values
• Leading the rollout of new tech tools, reservation platforms, and eCommerce
• Driving budgeting and P&L outcomes in partnership with finance
• Recruiting, onboarding, and developing high-performing teams
• Ensuring compliance with safety, HR, and legal standards

What Type of Person Will Be Successful

You’re an empathetic, detail-driven operator who thrives in fast-paced, growing environments. You’re equally at ease building strategy as you are rolling up your sleeves to get things done. The ideal candidate will have:

• Natural leadership ability, a person who builds trust and clarity across teams
• Ability to balance strategic thinking with hands-on execution
• Love refining systems while staying human-focused
• 2–5 years in an operations leadership role (hospitality, wellness, or retail ideal)
• Experience managing multi-site or multi-state operations
• Strong systems knowledge (HR, reservations, communications)
• Excellent communication and stakeholder skill
• Familiarity with platforms like Employment Hero, Slack, or Notion (ideally)
• A passion for building empowered, values-aligned teams

If you are passionate about wellness and ready to join an incredible team, we would love for you to apply.

How to Apply

Assembly Talent pairs exceptional talent within exemplary businesses within the retail, eCommerce, beauty, wellness and lifestyle industries.Sound incredible? Apply now! If you have questions, please contact Nicole Olarenshaw at nicole@assemblytalent.com or via LinkedIn.

Does this sound like the perfect fit for you? Apply for this role below.